After-Sales Service Policy
1
Three-Month Quality Guarantee
If any non-man-made quality issues arise with your purchased jewelry within three months, we offer complimentary repair or replacement services. Furthermore, all related shipping costs will be covered by us. Please note that this guarantee does not apply to damages caused by improper use.
2
Lifetime Repair Commitment
Beyond the initial three-month free warranty period, we provide lifelong repair services for your jewelry. If this service is required, please contact us first and then safely mail your jewelry to our studio. We will be responsible for the repair and replacement of necessary parts. Customers will need to bear some of the costs for metal parts and related shipping expenses.
3
Scope of Service
Please note that our services do not include altering the style of purchased jewelry products or replacing pearls. We are committed to maintaining your jewelry's original charm and quality, ensuring that each piece retains its unique beauty for a long time.